Following up on timely handover of breakdowns at the set times during the day.
Making sure that all documents are correct.
Tallying of documents with their respective weight dockets and attaching them to folders and reporting any disparities to the immediate supervisor quick follow up.
Making sure that all documents are in their correct folders for processing and e-filing and to carry out accurate e-filing.
Making sure that all shipments have HAWBs (House Air waybill) and Processing of MAWBS (Master Air waybill) / in Salog.
Making sure that all HAWBs (House Air waybill) are linked to the MAWBS (Master Air waybill).
Making sure that the MAWB (Master Air waybill) is closed before cut off time.
Making sure that the documents are dispatched and that all the physically documents make it to the flight.
Responsible for being the contact person for the airline and handling any issues/phone calls in the flight allocated during the shift.
Manage operational tasks through Business Process Automation tools (BPA) and all related features.
Ensuring correct tariffs are captured on Air waybills including traffic codes.
Typing / filling Eur1 forms, Generalized System of Preferences (GSPs) and Certificate of Origins.
Scanning of all necessary documents.
Securing phytosanitary certificates from KEPHIS (Kenya Plant Health Inspectorate Service) shippers for shippers who have agreement with Kuehne+Nagel to get phytosanitary certificates on their behalf.
To review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information.
To immediately report problems, operational disputes or discrepancies to supervisors, managers, divisional managers or branch managers
Preparing of document handling reports and sending them to KN AMS (Amsterdam) & Clients who require them.
Ensuring that cargo is handed over to the correct handling agent with complete documentation.
Ensuring that all Kaplog tasks related to the above activities are completed at the end of the shift.
To work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations.
What we would like you to bring
Hard Skills:
Fluent in English & Kiswahili language
Diploma in clearing and forwarding or related studies
Minimum of two (2) years' work experience in the Clearing & Forwarding/Logistics industry
Computer skills
Good knowledge of Airfreight & Logistics Industry
Professional Certification in Customs & Freight Logistics Course
Operational Systems & Automation-Experienced in using Salog, Kaplog, and Business Process Automation (BPA) tools to manage shipment workflows, reporting, and document dispatch.
Soft Skills
Detail-Oriented & Quality-Focused- Meticulous in reviewing documentation for accuracy, identifying discrepancies, and ensuring all physical and digital records are complete and correctly filed.
Effective Communication & Coordination- Acts as a reliable point of contact for airlines and internal teams, handling calls, resolving issues, and facilitating smooth handovers and account transitions.
Time Management & Accountability- Consistently meets operational deadlines and follows work instructions whilst ensuring all tasks are completed before shift end with full documentation application.