Engineering

Ai Platform Engineer At International Rescue Committee

International Rescue Committee·Nairobi, kenya·Full Time·Internship
EngineeringFull TimeInternship
-Closes Oct 16, 2026

Major Responsibilities

AI Systems Administration & Operations (40%)

  • Serve as primary technical administrator across IRC enterprise AI environments, currently including Anthropic (Claude) and OpenAI platform deployments
  • Manage user access, API key governance, workspace configurations, and environment-level settings across AI platforms
  • Monitor system health, usage patterns, and API performance across AI tools; triage and resolve operational issues as they arise
  • Maintain and improve observability across AI system

Tracking uptime, error rates, token consumption, and integration reliability

  • Oversee and document configuration changes, environment updates, and deployment procedures across managed platforms
  • Support responsible use by flagging anomalous usage patterns and coordinating with InfoSec on policy adherence and access controls

Integrations & Technical Implementation (35%)

  • Coordinate with the DevOps, SW Engineering and Data Engineering team(s) on deployment processes, environment access, and infrastructure dependencies required to build and maintain AI integrations
  • Follow established change management procedures for all configuration changes, environment updates, and integration deployments, including documentation, testing, and appropriate approvals before pushing to production
  • Develop lightweight scripts, connectors, and automations to support AI-assisted workflows across teams, primarily in Python and/or JavaScript/TypeScript
  • Troubleshoot integration failures, data flow issues, and API connectivity problems across the AI ecosystem
  • Collaborate with the data engineering team on AI/KM pipeline work, including vector store ingestion, retrieval configuration, and source data connections
  • Contribute to technical design discussions with engineering partners, translating operational requirements into implementable solutions
  • Maintain technical documentation for all integrations, including architecture notes, runbooks, and dependency maps

Monitoring, Resource Optimization & InfoSec Liaison (15%)

  • Track and report on AI resource utilization across platforms, identifying opportunities to reduce waste and improve cost efficiency in coordination with the AI
  • Serve as the technical point of contact with the InfoSec team on matters related to AI system security, data handling, access controls, and compliance requirements
  • Support risk assessments and security reviews for new AI tools or integrations by providing accurate technical context on system behavior and data flows
  • Contribute to the development of technical SOPs and best-practice guidelines for AI system use, in coordination with the AI Platform Support Director and relevant stakeholders

Stakeholder Support & Collaboration (10%)

  • Act as a technical resource for program and operations teams adopting AI tools, including answering implementation questions, supporting troubleshooting, and identifying configuration solutions
  • Participate in rollout planning for new AI capabilities, providing grounded input on technical feasibility, integration requirements, and operational readiness
  • Collaborate with the AI Platform Support Director on onboarding documentation and technical guidance materials for end users
  • Contribute to sprint and project planning with accurate estimates on technical effort and dependencies

Required Experience & Skills

AI & Cloud Platforms

  • Hands-on experience administering enterprise AI platforms (Anthropic, OpenAI, Azure OpenAI, or comparable tools), including API management, access controls, and environment configuration
  • Familiarity with LLM application infrastructure: prompt pipelines, Model Context Protocol (MCP), other tool-calling integration frameworks, vector databases, retrieval-augmented generation (RAG) patterns, and embedding workflows
  • Experience working with Databricks or comparable data/ML platforms is a strong plus

Integration & Development

  • Proficiency in Python and/or JavaScript for scripting, automation, and lightweight integration work
  • Experience building and maintaining REST API integrations, including authentication patterns, webhook handling, and error management
  • Comfort reading and working within existing codebases without requiring significant architectural guidance
  • Familiarity with version control (Git) and standard deployment practices for scripts and integrations

Systems Administration & Monitoring

  • Experience monitoring distributed systems or SaaS platforms, including setting up alerting, reviewing logs, and diagnosing performance or availability issues
  • Familiarity with usage/cost monitoring for cloud or API-based services
  • Comfort operating in live production environments where reliability and data integrity are critical

Security & Compliance

  • Working knowledge of information security principles as they apply to SaaS and API-based systems: access controls, credential management, data handling, and audit logging
  • Ability to engage constructively with InfoSec teams, providing clear technical context to support reviews and risk assessments

Collaboration & Communication

  • Ability to communicate technical concepts clearly to non-technical colleagues and program staff
  • Experience contributing to cross-functional teams alongside product, engineering, and operations stakeholders
  • Strong documentation habits: runbooks, SOPs, architecture notes, and internal guides

Key skills

BA/BSc/HND
Apply Now

At a glance

Company

International Rescue Committee

Location

Nairobi, kenya

Employment

Full Time

Experience

Valid until

October 16, 2026

Created

October 2, 2026

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Major Responsibilities Digital Workplace & AI Platform Strategy (25%) Define and maintain the roadmap for the digital workplace stack: M365, Box, Claude, Copilot, and Power Platform Evaluate new tools and platform capabilities; make recommendations on where to invest, expand, or sunset Build the business case for platform investments, including cost-benefit analysis and projected ROI Align platform strategy with broader IT and organizational priorities Track industry trends in enterprise AI and workplace technology to keep IRC current Vendor & Platform Operations (20%) Manage day-to-day vendor operations with Anthropic, Microsoft, and other digital workplace platform providers, including license and account-level issues, feature roadmap tracking, and technical escalations; coordinate with senior leadership on broader strategic and contractual matters Oversee license management, provisioning, and cost optimization across all platforms Ensure platform configurations, access controls, and security settings meet organizational standards Monitor platform health, usage trends, and license utilization; report to leadership on a regular cadence Track vendor policy changes, feature releases, and pricing shifts; assess impact and coordinate response AI Adoption & Enablement (25%) Drive adoption of AI tools across the digital workplace portfolio, identifying high-impact use cases and working with departmental teams to put them into practice Define success metrics for AI adoption and track progress against them Partner with appropriate change management and training leadership on communications, training priorities, and rollout planning for platform changes and new capabilities Surface training needs and content gaps to the teams responsible for staff learning; provide platform-specific context and user feedback Collect and synthesize user feedback on an ongoing basis; route recurring issues and feature requests to the right teams Coordinate with the Head of AI and Program Technology Development to ensure consistency in how AI tools are positioned and supported Governance & Compliance (15%) Contribute to AI governance processes and policy updates by providing platform-level insight, usage data, and operational perspective to the AI Risk & Governance Committee Ensure platform usage aligns with organizational policies, data privacy requirements, and the IRC’s AI governance framework Provide platform usage data, access logs, and incident reports to support governance reviews Flag usage patterns or behaviors that present compliance or security risks Maintain documentation of platform configurations, access decisions, and policy changes Team Leadership & Operations (15%) Lead and manage the Digital Workplace team, including platform administrators and support staff Set priorities, manage workload, and ensure the team delivers responsive, high-quality support Own the support model for digital workplace platforms: ticketing, triage, escalation, and resolution Maintain the help resource library covering FAQs, how-to guides, and reference materials across all platforms Manage the team budget and track spend against plan Required Experience & Skills Strategy & Leadership 8+ years of experience in IT, enterprise applications, or digital workplace roles, with at least 3 years in a leadership position managing a team Experience setting platform or product strategy in an enterprise environment Track record of building business cases and managing budgets for technology investments Ability to translate organizational needs into a clear platform roadmap Platform Administration & Operations Deep working knowledge of Microsoft 365 administration, including licensing, security, compliance, and governance Experience with at least two of the following: Box, Power Platform, Anthropic Claude, Microsoft Copilot Experience managing vendor operations, including license management, technical escalations, and feature roadmap tracking Comfort working with usage data and producing clear, actionable reports for leadership AI Adoption & Enablement Hands-on experience with enterprise AI tools as a user and/or administrator Experience driving technology adoption across a large, distributed organization Ability to identify high-value use cases and measure adoption outcomes User Support & Communication Experience designing and running a user support function, including ticketing, triage, and escalation Strong written and verbal communication skills; able to explain technology clearly to non-technical audiences Experience creating and maintaining user-facing help content Governance & Compliance Familiarity with AI governance frameworks and responsible AI use guidelines Working knowledge of data privacy principles as they apply to SaaS and AI platforms Preferred Experience in a nonprofit, international development, or humanitarian sector IT environment Experience managing Power Platform environments (Power Apps, Power Automate, Power BI) Background in change management, organizational learning, or staff enablement Organization The following positions report into this role: Associate Director, Applications Support Sr. Application Support Specialist Support Specialist (Open) AI Platform Engineer Working Environment This role is remote, with the possibility of in-person work depending on location. Stakeholders are located across multiple time zones (GMT-8 to GMT+3), which may require occasional early or late meetings. This is a remote position open to internal candidates based in countries where IRC operates who have the right to work in their location. Successful candidates will be hired on a local employment contract and according to local salary scale. This role is open to candidates located and with the right to work in United States of America, United Kingdom, or Kenya. Compensation: (US Pay Rate: $158,492-184,536/yr; UK Pay Rate: 77,499-93,814/yr ). Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements. Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law. Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients. US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

3 months ago