About the role We are seeking a proactive, organized, and detail-oriented Aftersales and Sales Administrative Assistant to provide comprehensive administrative support to both our sales and aftersales departments. The successful candidate will play a key role in ensuring efficient operations, delivering excellent customer service, and maintaining accurate sales and service records. Key responsibilities Sales administration: Process sales orders accurately and efficiently.Prepare quotations, sales documentation, and customer correspondence.Maintain customer databases and sales records.Follow up on customer inquiries and sales leads.Assist with sales reporting and performance tracking.Coordinate with operations and logistics teams to ensure timely order fulfillment.Aftersales administration: Process service-related documentation, job cards, invoices, and warranty claims.Maintain accurate service and customer records.Liaise with technicians, suppliers, and customers regarding service updates.Monitor outstanding service jobs and ensure timely completion.General administrative duties: Prepare reports, maintain filing systems, and ensure accurate record keeping.Support management and departmental teams with administrative tasks.Deliver exceptional customer service to both internal and external stakeholders.Assist with stock and parts administration when required.
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