- We are seeking an experienced, commercially driven and hands-on After-Sales & Workshop Operations Executive to manage and grow a busy automotive workshop operation.
- This is a senior operational role for an individual who understands vehicle workshop operations, customer service, accident repairs, insurance processes, staff supervision and business development.
- Manage the day-to-day operations of the workshop.
- Coordinate vehicles from reception and assessment through repair, quality control and final delivery.
- Plan and allocate workshop jobs to technicians and monitor progress.
- Ensure jobs are completed within agreed turnaround times.
- Monitor quality of repairs and minimise rework.
- Ensure workshop equipment, tools and resources are properly utilised.
Customer & Service Advisory
- Act as the key link between customers and the workshop.
- Receive customers and understand their vehicle repair and service requirements.
- Prepare and coordinate quotations, job cards and work orders.
- Keep customers informed on repair progress, costs and completion timelines.
- Handle customer complaints and resolve service-related issues professionally.
- Build relationships that encourage repeat business and referrals.
Accident & Insurance Repairs
- Coordinate accident-related repairs from assessment through completion.
- Liaise with customers, insurance companies, assessors and other relevant parties.
- Follow up on estimates, approvals and repair authorisations.
- Ensure accident repair documentation is accurate and up to date.
- Monitor accident-repair jobs to ensure timely completion.
Business Development & Sales
- Actively generate new workshop business.
- Identify opportunities for servicing and repairing vehicles belonging to corporate and fleet customers.
- Develop and maintain relationships with potential and existing customers.
- Pursue opportunities in fleet servicing, accident repairs, mechanical repairs and related services.
- Build a strong pipeline of workshop jobs.
- Contribute directly to increasing workshop utilisation, sales and revenue.
- Supervise workshop staff and technicians.
- Allocate work and monitor productivity.
- Promote discipline, teamwork and professional conduct.
- Monitor individual and team performance.
- Identify training and development needs.
- Ensure staff comply with operational and safety requirements.
Commercial & Performance Management
- Monitor workshop sales, revenue and profitability.
- Track jobs received, completed and pending.
- Monitor turnaround times and workshop productivity.
- Control wastage, unnecessary delays and rework.
- Prepare regular reports on workshop operations and performance.
QUALIFICATIONS & EXPERIENCE
- Diploma or Degree in Automotive Engineering, Motor Vehicle Technology, Mechanical Engineering or a related field.
- At least 5 years' relevant experience in automotive workshop operations, after-sales, fleet or a related environment.
- Demonstrated experience supervising technical/workshop teams.
- Practical knowledge of vehicle servicing, maintenance and repair processes.
- Experience in accident repair and insurance-related processes.
- Experience in customer service/service advisory.
- Demonstrated ability to generate business and grow workshop revenue.
- Strong understanding of job cards, quotations, job costing and workshop processes.
- Valid driving licence.
- Workshop operations management
- Automotive technical knowledge
- Service advisory
- Accident and insurance repair coordination
- Business development and sales
- Fleet customer management
- Customer relationship management
- Staff supervision
- Negotiation and communication
- Problem solving
- Commercial awareness
- Planning and organisation
- Ability to work under pressure
The ideal candidate should be more than a service adviser.
We are looking for someone who can:
- Manage the workshop.
- Lead the team.
- Handle customers.
- Coordinate accident repairs.
- Build business relationships.
- Generate workshop work.
- Drive revenue and performance.
- Candidates with experience managing busy workshops, large vehicle fleets, high-volume service operations or accident-repair environments are encouraged to apply.