Process patient admissions and discharges promptly, verifying personal, clinical and insurance details and ensuring complete documentation and finalized billing.
Explain admission and discharge procedures, payor arrangements and Social Health Authority (SHA) rebates clearly to patients and families.
Coordinate with clinical teams to ensure treatment plans, discharge summaries and prescriptions are complete, and communicate discharge instructions and next steps.
Obtain timely insurance authorizations, submit supporting documentation and reconcile closed patient invoices before claims submission.
Maintain accurate, secure and retrievable patient records, updating admission, discharge and billing information in hospital information systems.
Follow hospital policies, confidentiality requirements, data protection regulations and documentation standards.
Respond empathetically to patient and family inquiries, explain rights and responsibilities, resolve service concerns and escalate complex cases.
Liaise with clinical teams, client services, insurers and other stakeholders to support smooth patient journeys.
Monitor admission forms and essential materials, support orientation and training of new or junior staff, and contribute to audits, quality reviews and workflow improvements.
Perform other duties assigned by the line supervisor.
Requirements
Qualifications and Experience
Diploma in Records Management, Health Records or a related field.
A minimum of three (3) years' experience in a similar role in an organization of similar size.
Key Skills and Competencies
Proficiency in electronic health records and hospital management systems.
Knowledge of admission and discharge procedures and insurance claims processes.
Strong patient record management and reporting skills, with attention to accuracy and compliance.
Empathy and responsiveness to patient and family needs.
Clear, professional communication with patients, colleagues and external stakeholders.