Coordinate weekly schedules for field staff, including nurses, therapists, and home health aides, in line with clinical directives and approved care plans.
Update schedules promptly in response to changes, approvals, staff availability, and client needs.
Review insurance authorisations against approved visit plans to support compliance and continuity of care.
Identify and escalate scheduling conflicts, service gaps, and client concerns to clinical managers.
Document employee performance and attendance issues, including absenteeism, unreliability, and non-compliance.
Work with supervisors and clinical managers to address client complaints and maintain continuity of services.
Support internal scheduling projects and operational initiatives as directed by the Branch Manager or Administrator.
Support staff training on documentation procedures and adherence to approved care plans.
Maintain accurate administrative records and ensure relevant documentation is complete and up to date.
Participate in quality improvement initiatives and internal committee activities.
Perform other administrative and coordination duties as assigned.
Requirements & Qualifications
Bachelor's degree in Business Administration, Healthcare Management, or a related field.
Minimum 3 years of experience as an Administrative Assistant, Office Manager, Programme Coordinator, or Scheduling Coordinator.
Experience in healthcare administration, homecare, or healthcare scheduling is highly preferred.
Strong organisational, planning, prioritisation, and time-management skills.
Excellent written and verbal communication and interpersonal skills.
Proficiency in Microsoft Office applications and general computer systems.
Strong attention to detail, documentation, and problem-solving skills.
Ability to exercise sound judgment and make practical decisions in real-time situations.
Ability to work independently and collaborate effectively with cross-functional teams.
Professional demeanour, positive attitude, reliability, and strong work ethic.
Ability to support U.S.-based operations and accommodate the working hours required by the client.