This career opportunity is available at Complex Claims for an Admin assistant role that will be based in Bellville.
What will you do?
The Administration Assistant Complex Claims will serve as the support function within the business unit and perform administrative duties in general.
Will be responsible for follow-up on processing activities to ensure a high quality of service is provided.
Focus will be placed on non-core activities of claims handler responsibilities.
Key Responsibilities
Provide administrative support to Complex Claims Managers, ensuring effective claims management and service delivery.
Schedule and allocate new claims to Complex Claims Managers within required turnaround times.
Appoint and facilitate claim-related resources in accordance with claim requirements and request updates from the resources within the contracted timelines.
Obtaining and clarifying underwriting information, retrieving detailed policy schedules, surveys and risk reduction requirement letters.
Manage claim-related payments, including review of fee narratives in line with the contracted fees, payment processing, invoice settlements, and payment query administration.
Administer summons-related claims and ensure all required documentation and processes are completed accurately.
Monitor and manage departmental mailboxes, ensuring all correspondence and requests are actioned within required timeframes.
Diary Management for Complex Claims Managers.
Handle general queries.
Qualifications and Experience
Grade 12
Minimum of 5 years' claims administration experience within the short-term insurance industry.
Relevant insurance or administrative qualification will be advantageous.
Strong client service orientation
Ability to work under pressure
Knowledge and Skills
Insurance product knowledge
Personal & Commercial Lines experience/knowledge
Working knowledge of Santam systems (e.g. Claims Center) and claims processes