Administrative

Administration Manager

Momentum Metropolitan Holdings Limited·Western Cape, south-africa·Full Time·Internship
AdministrativeFull TimeInternship
-Closes Oct 30, 2026

Requirements

  • Matric
  • Related qualifications/Degree.
  • 6-8 years' experience in the financial services industry.

Duties & Responsibilities

  • Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
  • Monitor and evaluate operational processes for quality and effectiveness and make adjustments as required.
  • Manage a comprehensive client service function, ensuring timeous and accurate service delivery.
  • Workflow management: Daily workflow management and effective resource planning. Problems identified & resolved. Service Level Agreements adherence and production statistics.
  • Reporting: Deliver quality and meaningful reports on client service within agreed timeframes.
  • Identify and report new trends in the market. Identification and reporting of system-related problems.
  • Review performance target in line with business objectives and realities to ensure optimal performance is maintained.
  • Customer engagement/retention: Engagement/retention of clients within current portfolio.
  • External Customer Satisfaction: Effective and consistent service delivery and support to external clients in line with company values and TCF principles.
  • Internal Collaboration: Effective and consistent service delivery and support to all internal clients.
  • Define service practices which build rewarding relationships, encourage innovation, and allow others to provide exceptional client service.
  • Deliver on service level agreements made with clients and internal and external stakeholders to ensure that client expectations are managed.
  • Create a positive work climate and culture.
  • Demonstrate exemplary leadership behaviour, through personal involvement, commitment, and dedication in support of organisational values.
  • Enable a learning and growth culture whereby information regarding successes, issues, trends, and ideas are actively shared between team members.
  • Effectively manage performance within the team in order to ensure business objectives are achieved.
  • Encourage innovation, change agility and collaboration within the team.
  • Implement sound financial controls and monitor and manage expenditure relative to budget.
  • Take responsibility for the unlocking of operational efficiencies.
  • Implement risk management, governance, and compliance policies in own practice area.
  • Manage governance and risk exposure liability.

Competencies

  • Business acumen.
  • Client commitment.
  • Drive for results.
  • Leads change and innovation.
  • Impact and Influence.
  • Self-awareness and insight.
  • Diversity and inclusiveness.

Key skills

MatricBachelors
Apply Now

At a glance

Company

Momentum Metropolitan Holdings Limited

Location

Western Cape, south-africa

Employment

Full Time

Experience

Valid until

October 30, 2026

Created

October 16, 2026

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