Accurex Leadership and Management Consultants Ltd Front Desk and Tenant Assistant Jobs in Kenya;The Front Desk & Tenant Assistant provides professional frontoffice support while assisting with daytoday tenant and property management activities. The role serves as a key point of contact for tenants, visitors, service providers, and stakeholders, ensuring enquiries, requests, complaints, and administrative matters are handled promptly and professionally.Key Duties & ResponsibilitiesFront Desk & Reception Management
Accurex Leadership and Management Consultants Ltd Front Desk and Tenant Assistant Jobs in Kenya;
Key Duties & Responsibilities
Welcome and attend to tenants, visitors, contractors, and stakeholders professionally
Receive and direct calls, emails, and walkin enquiries
Maintain an organised reception area and manage correspondence and deliveries
Keep visitor and contractor records updatedTenant Support & Customer Service
Act as first point of contact for tenant enquiries and requests
Document complaints, concerns, and service requests
Follow up on outstanding issues and escalate unresolved matters
Provide tenants with property information and proceduresMaintenance & Service Request Coordination
Record maintenance and repair requests from tenants
Coordinate with maintenance teams and contractors
Track outstanding requests and update tenants on progress
Escalate urgent property or maintenance matters promptlyTenant Records & Documentation
Maintain accurate tenant records and contact information
Assist with tenancy documentation and correspondence
File communications, requests, and notices
Update tenant databases and property management systemsAdministrative & Property Management Support
Assist Property Manager with routine administrative tasks
Prepare reports, schedules, and tenant communications
Support property (adsbygoogle=window.adsbygoogle||[]).push({});inspections and tenant activities
Monitor commonarea issues and report themTenant Communication & Engagement
Communicate property updates and notices to tenants
Coordinate tenant meetings and engagement activities
Identify recurring concerns and escalate to managementReporting & FollowUp
Maintain daily records of tenant enquiries and resolutions
Prepare updates on outstanding tenant issues
Follow up on pending actions with relevant departments
Provide timely updates to Property Manager on significant mattersQualifications
Qualifications
Diploma or Bachelor’s degree in Business Administration, Real Estate, Property Management, Hospitality, Customer Service, Office Administration, or related field
1–2 years’ experience in front office, customer service, property management, or administration
Experience in real estate/property management environment is an advantage
Proficiency in Microsoft Office (Word, Excel)