The Collections Controller, part of the Accounts Receivable team, for Advtech Group Schools Division, is focussed on collecting debts from parents/ account payers. Responsibilities include locating and contacting debtors to enquire about their payment status, planning and implementing a course of action to recover overdue accounts and tracking of outstanding debt.
Responsibilities for this Position:
Debt Management System Interface:
Call Account payers/ parents, at the beginning of the year, to agree on payment particulars viz monthly, per term or once off. Capture payment agreement on the Excalibur Debt Management system
Follow up with account payers/ parents via Excalibur Debt Management system, Customer Service
Tracking System to confirm payment agreement reached
Update the system, as required, when account payers/ parents information or contact details have changed
Debt Collection:
Monitor accounts on the system, each month, to manage outstanding debts.
Work according to a call schedule
Locate and call the account payers/ parents, whose accounts are in arrears, to discuss the outstanding debt in accordance with the agreed daily schedule
Arrange for payments to be made, negotiating debt recovery including payoff deadlines or payment plans
Follow up with account payers/ parents via Excalibur Debt Management system, Customer Service
Tracking System to confirm payment arrangements made
Monitor and manage all Broken Payment arrangement as per Excalibur Debt Management system within set target time frame
Tracking of Outstanding Debt:
Call all account inclusive of overdue accounts and negotiate payment arrangements, updating the system as necessar
Follow up on outstanding payments, checking for payment within 5 days
Follow up on payments not honoured within set target time frame
Place business hold on accounts that are not paid in consultation with Management
Education:
Grade 12 / National Senior Certificate. NQF level 4
Experience:
3 years' Experience as a Collections Agent/ Controller