Retail Operations Manager - Electronics At Bave Design Studio
full-time
Description
We are seeking a highly capable and hands-on Operations Manager to oversee the day-to-day operations of a fast-growing beauty retail and e-commerce company.
This is a senior execution role for someone who can bring structure to a busy operation, coordinate multiple departments, identify operational gaps and ensure that work is completed accurately and on time.
The successful candidate must have strong experience managing operations within a retail, e-commerce, FMCG, beauty, pharmaceutical or similarly inventory-driven business.
Key Responsibilities
Oversee daily operations across the office, warehouse, inventory, order processing and fulfilment functions.
Ensure online and offline customer orders are processed, packed and dispatched accurately and on time.
Coordinate the warehouse, inventory, e-commerce, customer service, accounts and administrative teams.
Establish and enforce standard operating procedures across departments.
Monitor stock movement, receiving, storage, picking, packing, transfers, returns and adjustments.
Work closely with the Accountant and Internal Auditor to investigate inventory and sales discrepancies.
Ensure sales, orders, payments, stock records and operational reports are properly documented.
Monitor employee productivity, attendance, task completion and adherence to company procedures.
Identify operational bottlenecks, recurring errors, wastage and control weaknesses, and implement practical solutions.
Ensure the physical warehouse and office are organised, secure and properly maintained.
Coordinate with logistics partners and resolve fulfilment or delivery issues.
Monitor service providers, operational expenses and the use of company resources.
Support the implementation of ERP, inventory, e-commerce and other business systems.
Prepare daily, weekly and monthly operational reports for management.
Lead operational meetings and follow up on assigned actions until completion.
Support recruitment, onboarding, training and performance management for operations staff.
Maintain high standards of professionalism, accountability and customer service throughout the organisation.
Requirements
Bachelor's Degree in Operations Management, Business Administration, Supply Chain Management or a related field.
Minimum of 5 years' relevant operations experience, including at least 2 - 3 years in a managerial or supervisory position.
Proven experience in a retail, e-commerce, beauty, FMCG, pharmaceutical or inventory-driven organisation.
Practical experience managing warehouses, inventory, order fulfilment and cross-functional teams.
Strong understanding of inventory controls, stock reconciliation and operational reporting.
Experience developing and implementing SOPs, workflows and performance standards.
Strong leadership, problem-solving and decision-making abilities.
Ability to hold team members accountable and follow tasks through to completion.
Good working knowledge of Microsoft Excel or Google Sheets.
Experience with ERP, inventory management, CRM or e-commerce systems is an advantage.
Excellent written and verbal communication skills.
Must be highly organised, detail-oriented, proactive and comfortable working in a fast-paced environment.
Must be able to work on-site in Ogudu GRA, Lagos.
Who We Are Looking For
We are looking for a mature and dependable operations professional who:
Takes ownership without waiting to be repeatedly reminded.
Can manage both people and processes effectively.
Notices problems early and takes action to resolve them.
Is comfortable working with data, systems and operational reports.
Can introduce structure without disrupting business continuity.
Understands the importance of accuracy in inventory and order fulfilment.
Can confidently supervise teams and enforce company procedures.
Operates with integrity, discipline and sound judgement.