Account Manager

Location: Remote (South Africa) Work model: Remote (can be based anywhere in South Africa). Need to be able to legally work in SA to be considered. Salary: R36 000 – R55 000 CTC (depending on level of experience) About our client: Our client is a multi-award-winning software company that helps schools and school trusts run more smoothly and stay connected with parents. Around two decades in, they're growing fast over 55% since the start of the year and are looking for a South Africa-based Account Manager to join their UK team and help manage that growth. It's a close, collaborative team that genuinely cares about doing right by its customers. Why you'd want to work here: Fully remote work from anywhere in South AfricaYou won't be left to figure it out alone: you'll join a close-knit account management team that works together, not in isolationJoin a fast-growing, family-run business that's serious about quality and long-term relationshipsGenuine ownership of your own portfolio, with real opportunity to grow itA company that takes its time to find the right fit, and invests in the people it hiresWhat the job involves: Managing a portfolio of 75–100 smaller school and trust accounts, mostly by phone and emailBuilding trusted relationships with key contacts and stakeholders across your accountsHelping customers get the most value out of the platform, and keeping an eye on engagement and satisfactionSpotting opportunities to grow existing accounts and introduce additional products or servicesKeeping CRM records accurate, and reporting regularly on your portfolioWorking closely with support, product, sales and finance to get the best outcomes for customersContributing to the team's LinkedIn presence as part of their wider outreachUsing AI tools comfortably as part of your day-to-day workWhat you need to be considered: Previous experience in account management, customer success, or another client-facing relationship role any industry considered, backgrounds in advertising or marketing are especially welcomeExcellent written communication many customers prefer email over calls, so this needs to build trust on its ownStrong organisational and time-management skills, with the ability to juggle a high volume of relationships at onceComfortable working independently within a remote teamA proactive, personable approach to problem-solvingConfidence using AI toolsAn active, professional LinkedIn presenceMust be legally able to work in South AfricaBonus points if you: Have experience in education, edtech, or with multi-site organisationsHave supported customer renewals, retention or account growth beforeHave project management experienceAre confident presenting to clients onlineHave used Google Workspace