Are you passionate about building strong client relationships within a dynamic environment? Join a forward-thinking organization in the financial services and fintech sectors, where collaboration and client satisfaction are at the heart of everything we do. Our client, a leading company committed to innovative financial solutions, is seeking a dedicated Account Manager to strengthen our team. Duties: Conduct in-person visits to clients to assist with and explain the onboarding process Manage and understand administration related to forex transactions Collaborate with the sales team to onboard and integrate new clients and foster existing relationships Oversee multiple forex accounts for individuals and corporate clients Address challenging client requests and escalate issues as necessary Develop initiatives to increase customer satisfaction and retention Retain clients by building trust and understanding client needs Identify new business opportunities within your portfolio Analyze root causes of customer success or failure and contribute to product or process improvements Manage customer activity efficiently with follow-up until issues are resolved Assist clients via email, phone, online presentations, screen-sharing, and face-to-face meetings Requirements: Minimum 2 years’ experience in a client-facing role Ideally hold a tertiary degree in management, finance, administration, or a related field Demonstrate strong technical literacy and competency Possess excellent administrative and interpersonal skills Have strong mathematical skills and competency Proven experience in client management, communication, and administration Familiarity with the following is advantageous: Financial technologies and forex transactions Customer relationship management tools If you have not heard from us within 2 weeks, we regret that you have been unsuccessful,