What You Will Do
What You Will Do
Drive Sales & Conversions – Execute highimpact outbound calls to prospect, convert, and onboard microretailers onto the KUZA credit product
Manage the Customer Pipeline – Follow up on warm leads, maintain structured pitch strategies, and guide applicants through credit checks and disbursements
Maintain Portfolio Health – Conduct proactive earlystage repayment followups to protect portfolio quality and build strong credit habits
Ensure Operational Excellence – Utilize autodialers and CRM systems to maintain precise records and adhere to compliance, KYC/KYB, and data privacy protocolsWho You Are
Who You Are
Ambitious & ImpactDriven – Thrive in a fastpaced environment and are passionate about financial inclusion
Experienced – Hold a Diploma or Bachelor’s degree in a businessrelated field (or KCSE with relevant experience) and bring 1–2 years of success in telesales, outbound call centers, or collections
Bilingual Communicator – Fluent in both English and Kiswahili, able to connect authentically with microretailers
Resilient & Persuasive – Maintain high energy across call volumes, handle objections constructively, and deliver winning value propositions