Responsible for providing first-level technical support, troubleshooting basic technical issues, resolving user complaints, and escalating complex issues to the appropriate team.
Key Responsibilities
Provide technical support via phone, email, or other channels.
Troubleshoot basic hardware, software, network, and system issues.
Log, track, and resolve support tickets promptly.
Escalate complex issues to the appropriate technical team.
Follow up on unresolved issues and ensure user satisfaction.
Required Skills
Basic knowledge of IT systems, hardware, software, and networking.
Good communication and problem-solving skills.
Strong customer service skills.
Ability to work under pressure and manage multiple tasks.
Basic computer skills and familiarity with ticketing systems.